Reputation in the aftermath of Grenfell: how ‘trial by media’ can crack the hero brand’s halo
The narrative blame game that unfolded following the Grenfell Tower catastrophe offers important communication lessons and underlines that even highly respected organisations are vulnerable to reputational damage. By George Noon. Many of us can vividly recall the moments we first learned of great tragedies: Princess Diana, World Trade Center, Fukushima, to cite a few. I […]